Shipping Policy

At Rhum, Roast & Roll, every order is prepared with care, freshness, and craftsmanship. Our shipping practices are designed to protect product quality, ensure timely delivery, and give customers clear expectations from the moment they place an order.

📦 Order Processing

• Coffee is roasted to order and typically ships within 1–3 business days.
• Merchandise, accessories, and non‑perishable items ship within 2–4 business days.
• Orders placed after 12 PM EST begin processing the next business day.
• During peak seasons or limited‑release drops, processing times may extend slightly.

🚚 Shipping Methods & Examples

Below are the standard tiers you can include on your website or checkout page. You can mix, match, or rename them to fit your brand.

1️⃣ Standard Shipping (Most Common Option)

Estimated delivery: 3–7 business days

Best for: Coffee subscriptions, single‑bag orders, merchandise, gifts

Example language:

Standard Shipping delivers your order within 3–7 business days once it leaves our facility. This option balances speed and value while ensuring your coffee arrives fresh and protected.

2️⃣ Expedited Shipping

Estimated delivery: 2–3 business days

Best for: Time‑sensitive gifts, replenishment orders, small merchandise

Example language:

Expedited Shipping shortens transit time to 2–3 business days. This option is ideal when you need your coffee or merchandise sooner without selecting full rush service.

3️⃣ Rush / Priority Shipping

Estimated delivery: 1–2 business days

Best for: Last‑minute gifts, urgent orders, premium customers

Example language:

Rush Shipping ensures your order receives priority handling and the fastest available delivery window (typically 1–2 business days). Orders placed before 12 PM EST ship the same business day whenever possible.

4️⃣ Oversize / Heavy Item Shipping

Estimated delivery: 5–10 business days

Best for: Large gift boxes, bulk coffee orders, equipment, or specialty items

Example language:

Oversize Shipping applies to items that require special handling due to weight or dimensions. These shipments may travel via ground freight and can take 5–10 business days. Additional fees may apply and will be shown at checkout.

5️⃣ Local Delivery or Pickup (Optional Add‑On)

If you ever offer this for South Florida customers:

Estimated delivery: Same day or next day

Best for: Local supporters, special releases, or events

Example language:

Local Delivery is available for select ZIP codes in South Florida. Eligible orders are delivered within 24 hours. Pickup options may be offered during special events or pop‑ups.

🌍 International Shipping (Optional Section)

If you plan to ship internationally:

Estimated delivery: 7–21 business days

Customs fees, duties, and taxes are the responsibility of the recipient.

📬 Tracking Information

Once your order ships, you’ll receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

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📦 Lost, Delayed, or Damaged Shipments

If your package is lost, delayed beyond the carrier’s estimated window, or arrives damaged, contact us at support@rhumroastroll.com. We’ll work with you and the carrier to resolve the issue quickly.

📝 Address Accuracy

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may incur additional reshipment fees.

If you want, I can now format this into a website‑ready version, a checkout‑friendly short version, or a policy page bundle that includes Shipping + Returns + Satisfaction all in one place.